# Bug Reports **URL:** https://community.bildhuus.com/c/bug-reports/10.md [Latest](https://community.bildhuus.com/latest.md) · [Categories](https://community.bildhuus.com/categories.md) · [Tags](https://community.bildhuus.com/tags.md) --- ## [Bug report guidelines](https://community.bildhuus.com/t/bug-report-guidelines/42)
**Author:** [@Soenke](https://community.bildhuus.com/u/Soenke)\ **Replies:** 0\ **Last updated:** [5 February 2020 14:09 UTC](https://community.bildhuus.com/t/bug-report-guidelines/42 "2020-02-05T14:09:55Z")
When reporting a bug, please always provide the following additional information, as far as possible: The version(s) of the application that show the unexpected behavior. Also make sure to mention when an earlier vers… --- ## [Export collection not exporting keeping all metadata](https://community.bildhuus.com/t/export-collection-not-exporting-keeping-all-metadata/781)
**Author:** [@hdonlineaccounts](https://community.bildhuus.com/u/hdonlineaccounts)\ **Replies:** 0\ **Last updated:** [17 October 2026 14:41 UTC](https://community.bildhuus.com/t/export-collection-not-exporting-keeping-all-metadata/781 "2026-10-17T14:41:48Z")
Observed behavior When adding a TIFF file to an Export Collection which has the setting for metadata set to “Keep all metadata”, the exported JPEG lacks all metadata from the original file Expected behavior The exported… --- ## [Aspect rc.56 crashes on Intel Mac](https://community.bildhuus.com/t/aspect-rc-56-crashes-on-intel-mac/779)
**Author:** [@sam1935](https://community.bildhuus.com/u/sam1935)\ **Replies:** 3\ **Last updated:** [12 October 2026 17:37 UTC](https://community.bildhuus.com/t/aspect-rc-56-crashes-on-intel-mac/779 "2026-10-12T17:37:11Z")
Observed behavior Aspect crashes immediately on starting with “Aspect quit unexpectedly.” Version 1.0.0-rc.37 worked previously. Expected behavior Not crash Steps required to reproduce Open Aspect Operating system/Ha… --- ## [No warning when creating a shortcut that is allready used elswhere](https://community.bildhuus.com/t/no-warning-when-creating-a-shortcut-that-is-allready-used-elswhere/774)
**Author:** [@joshu](https://community.bildhuus.com/u/joshu)\ **Replies:** 2\ **Last updated:** [25 September 2026 17:05 UTC](https://community.bildhuus.com/t/no-warning-when-creating-a-shortcut-that-is-allready-used-elswhere/774 "2026-09-25T17:05:06Z")
Observed behavior I recently wanted to set the shortcut “Add to favorite” as “Str + F” then I was wondering why it did not work. Only to later find out that this was already used for the “Search” function. Expected beha… --- ## [Bildhuus crashes whenever it acces the same files as DXO Photolab](https://community.bildhuus.com/t/bildhuus-crashes-whenever-it-acces-the-same-files-as-dxo-photolab/777)
**Author:** [@joshu](https://community.bildhuus.com/u/joshu)\ **Replies:** 2\ **Last updated:** [25 September 2026 17:01 UTC](https://community.bildhuus.com/t/bildhuus-crashes-whenever-it-acces-the-same-files-as-dxo-photolab/777 "2026-09-25T17:01:55Z")
Observed behavior When I have Bildhuus and DXO Photolab 7 running at the same machine accessing the same folders with photos at some point Bildhuus freezes, sometimes even crashing the whole computer. This seems to be e… --- ## [Can't send crash reports 500 (internal server Error)](https://community.bildhuus.com/t/cant-send-crash-reports-500-internal-server-error/755)
**Author:** [@joshu](https://community.bildhuus.com/u/joshu)\ **Replies:** 8\ **Last updated:** [9 September 2026 09:41 UTC](https://community.bildhuus.com/t/cant-send-crash-reports-500-internal-server-error/755 "2026-09-09T09:41:49Z")
I frequently can’t send a crash report. I then get the following message: “The crash report could not be sent due to the following error: The server returned status code 500 (internal Server Error)” I get this problem … --- ## [USB Connected Camera ist not listed under "File browser" within Aspect](https://community.bildhuus.com/t/usb-connected-camera-ist-not-listed-under-file-browser-within-aspect/709)
**Author:** [@joshu](https://community.bildhuus.com/u/joshu)\ **Replies:** 4\ **Last updated:** [6 September 2026 14:18 UTC](https://community.bildhuus.com/t/usb-connected-camera-ist-not-listed-under-file-browser-within-aspect/709 "2026-09-06T14:18:02Z")
Observed behavior USB Connected Camera is not listed under “File browser” within Aspect. I can access the photos on my camera whiting windows by navigating to “My Computer” and then it is listed as “Portable Devices” wh… --- ## [Event synchronization causes crash](https://community.bildhuus.com/t/event-synchronization-causes-crash/773)
**Author:** [@Stef](https://community.bildhuus.com/u/Stef)\ **Replies:** 0\ **Last updated:** [3 September 2026 11:14 UTC](https://community.bildhuus.com/t/event-synchronization-causes-crash/773 "2026-09-03T11:14:13Z")
Observed behavior Event synchronization causes crash as I was working on the photos that were syncronized. Expected behavior No crash occurring Steps required to reproduce on device A, create an event with some pictur… --- ## [Prior edited time/date does not get applied to new developed jpg out of RAW's](https://community.bildhuus.com/t/prior-edited-time-date-does-not-get-applied-to-new-developed-jpg-out-of-raws/728)
**Author:** [@joshu](https://community.bildhuus.com/u/joshu)\ **Replies:** 3\ **Last updated:** [28 August 2026 10:47 UTC](https://community.bildhuus.com/t/prior-edited-time-date-does-not-get-applied-to-new-developed-jpg-out-of-raws/728 "2026-08-28T10:47:52Z")
(Not sure if its is a bug in the technical sense, or it should be rather framed as a feature request, but at least for me, it was an unexpected behavior) For my last holiday I had forgotten to change the timezone in my … --- ## [Repetitive job - Synchronizing missing local files from remote instances](https://community.bildhuus.com/t/repetitive-job-synchronizing-missing-local-files-from-remote-instances/736)
**Author:** [@Stef](https://community.bildhuus.com/u/Stef)\ **Replies:** 3\ **Last updated:** [27 August 2026 15:31 UTC](https://community.bildhuus.com/t/repetitive-job-synchronizing-missing-local-files-from-remote-instances/736 "2026-08-27T15:31:12Z")
Observed behavior “Synchronizing missing local files from remote instances - X of 867” appears any time my Windows 11 device and my NAS are connected. Expected behavior The synchronization should happen once. Steps req… --- ## [Cannot see full path on Duplicates Found dialog](https://community.bildhuus.com/t/cannot-see-full-path-on-duplicates-found-dialog/512)
**Author:** [@scatter\_shot](https://community.bildhuus.com/u/scatter_shot)\ **Replies:** 3\ **Last updated:** [26 August 2026 13:11 UTC](https://community.bildhuus.com/t/cannot-see-full-path-on-duplicates-found-dialog/512 "2026-08-26T13:11:05Z")
Observed behavior The path at the top of each set of duplicates is truncated with only the last 2 directories visible. … Expected behavior Should be able to find the full root path of each set of duplicates to make an … --- ## [Keywords generated from metadata](https://community.bildhuus.com/t/keywords-generated-from-metadata/743)
**Author:** [@microscopywithdrawal](https://community.bildhuus.com/u/microscopywithdrawal)\ **Replies:** 3\ **Last updated:** [17 August 2026 17:55 UTC](https://community.bildhuus.com/t/keywords-generated-from-metadata/743 "2026-08-17T17:55:37Z")
Observed behavior My Aspect library is a few months old. At some point (I’m not sure when), the keywords re-synchronized, and Aspect erroneously generated keywords related to the metadata. Note that none of these keyword… --- ## [Option Move To Library Trash not visible](https://community.bildhuus.com/t/option-move-to-library-trash-not-visible/759)
**Author:** [@Stef](https://community.bildhuus.com/u/Stef)\ **Replies:** 1\ **Last updated:** [19 June 2026 16:47 UTC](https://community.bildhuus.com/t/option-move-to-library-trash-not-visible/759 "2026-06-19T16:47:40Z")
Observed behavior in certain cases, the option Move To Library Trash is not available Expected behavior Move To Library Trash to always be available when I am selecting files, except when I am selecting files that are i… --- ## [Restart loop on windows](https://community.bildhuus.com/t/restart-loop-on-windows/748)
**Author:** [@Stef](https://community.bildhuus.com/u/Stef)\ **Replies:** 4\ **Last updated:** [20 May 2026 23:32 UTC](https://community.bildhuus.com/t/restart-loop-on-windows/748 "2026-05-20T23:32:32Z")
Observed behavior Application starts, shows task “Loading Secondary Library Instances”, then it closes and restart by itself. I also tried to disconnect the device from the internet/LAN so that there wouldn’t be any sec… --- ## [Deleted photos get reimported, due to actice automatic import from folder](https://community.bildhuus.com/t/deleted-photos-get-reimported-due-to-actice-automatic-import-from-folder/724)
**Author:** [@joshu](https://community.bildhuus.com/u/joshu)\ **Replies:** 1\ **Last updated:** [1 April 2026 08:31 UTC](https://community.bildhuus.com/t/deleted-photos-get-reimported-due-to-actice-automatic-import-from-folder/724 "2026-04-01T08:31:20Z")
Observed behavior I have set up an automatic Import Folder. In this case it’s the folder the Telegram messenger saves its received media files. …\\Downloads\\Telegram Desktop The option “Keep copies in source location” i… --- ## [Storage settings bug when updating to 1.0.0-rc.49 (windows)](https://community.bildhuus.com/t/storage-settings-bug-when-updating-to-1-0-0-rc-49-windows/741)
**Author:** [@Stef](https://community.bildhuus.com/u/Stef)\ **Replies:** 2\ **Last updated:** [27 March 2026 23:20 UTC](https://community.bildhuus.com/t/storage-settings-bug-when-updating-to-1-0-0-rc-49-windows/741 "2026-03-27T23:20:04Z")
Observed behavior After updating to 1.0.0-rc.49, storage settings of all drives changed to “Manual Selection”" Expected behavior storage settings should not change unless user changes it. Steps required to reproduce u… --- ## [Mouse cursor disappears after fullscreen mode](https://community.bildhuus.com/t/mouse-cursor-disappears-after-fullscreen-mode/742)
**Author:** [@Stef](https://community.bildhuus.com/u/Stef)\ **Replies:** 1\ **Last updated:** [27 March 2026 17:40 UTC](https://community.bildhuus.com/t/mouse-cursor-disappears-after-fullscreen-mode/742 "2026-03-27T17:40:09Z")
Observed behavior Mouse cursor disappears after fullscreen mode Expected behavior Mouse cursor never disappear Steps required to reproduce select an image from photo stream select “full screen” quit full screen mode m… --- ## [Search - feature is too heavy](https://community.bildhuus.com/t/search-feature-is-too-heavy/737)
**Author:** [@Stef](https://community.bildhuus.com/u/Stef)\ **Replies:** 1\ **Last updated:** [13 March 2026 06:59 UTC](https://community.bildhuus.com/t/search-feature-is-too-heavy/737 "2026-03-13T06:59:32Z")
Observed behavior Start typing anything in the search bar has a huge impact on performance until search is done Expected behavior As a user I want to type in what I want to search, then I want search to start Steps req… --- ## [Aspect won't close during synchronization task](https://community.bildhuus.com/t/aspect-wont-close-during-synchronization-task/695)
**Author:** [@Stef](https://community.bildhuus.com/u/Stef)\ **Replies:** 3\ **Last updated:** [8 March 2026 11:53 UTC](https://community.bildhuus.com/t/aspect-wont-close-during-synchronization-task/695 "2026-03-08T11:53:49Z")
Observed behavior Trying to close Aspect, but the message “Storing library” appears and the app does not close until it completes its task Expected behavior App closes when I click the close button (or within few second… --- ## [Issue with "try again later" import](https://community.bildhuus.com/t/issue-with-try-again-later-import/735)
**Author:** [@Stef](https://community.bildhuus.com/u/Stef)\ **Replies:** 0\ **Last updated:** [8 March 2026 08:22 UTC](https://community.bildhuus.com/t/issue-with-try-again-later-import/735 "2026-03-08T08:22:21Z")
Observed behavior When there is an issue with files import, Aspect gives 2 options “dismiss import” or “try again later”. I analyzed why there were issues importing files, and it was because my drive was full. I close… --- ## [In the Stream events are shown at the end of each month, not when they started](https://community.bildhuus.com/t/in-the-stream-events-are-shown-at-the-end-of-each-month-not-when-they-started/734)
**Author:** [@joshu](https://community.bildhuus.com/u/joshu)\ **Replies:** 0\ **Last updated:** [1 March 2026 17:33 UTC](https://community.bildhuus.com/t/in-the-stream-events-are-shown-at-the-end-of-each-month-not-when-they-started/734 "2026-03-01T17:33:31Z")
Observed behavior I like that events are shown within the photo Stream. But for some reason they are shown at the end of each month. I would expect them to show up within each month at the position where they happened (a… --- ## [Scroll position in Stream is lost when resizing the application window](https://community.bildhuus.com/t/scroll-position-in-stream-is-lost-when-resizing-the-application-window/733)
**Author:** [@joshu](https://community.bildhuus.com/u/joshu)\ **Replies:** 0\ **Last updated:** [1 March 2026 17:22 UTC](https://community.bildhuus.com/t/scroll-position-in-stream-is-lost-when-resizing-the-application-window/733 "2026-03-01T17:22:26Z")
Observed behavior I scroll through the stream or even within an event and mark/select a photo to drag & drop it into another application or into a folder. When I now resize the Aspect-window to make space on my screen f… --- ## [HEIC images are not shown correctly in different zoom levels](https://community.bildhuus.com/t/heic-images-are-not-shown-correctly-in-different-zoom-levels/730)
**Author:** [@M.Woeber](https://community.bildhuus.com/u/M.Woeber)\ **Replies:** 5\ **Last updated:** [23 February 2026 20:32 UTC](https://community.bildhuus.com/t/heic-images-are-not-shown-correctly-in-different-zoom-levels/730 "2026-02-23T20:32:46Z")
On my computer, HEIC files are just shown as a grey image in thumbnail view and in small zoom levels. When I open the image in Aspect, the image is shown grey but the magnifyed view is shown correctly. Apparently, this… --- ## [(some) photos show up as black square in Aspect](https://community.bildhuus.com/t/some-photos-show-up-as-black-square-in-aspect/710)
**Author:** [@joshu](https://community.bildhuus.com/u/joshu)\ **Replies:** 8\ **Last updated:** [17 January 2026 22:24 UTC](https://community.bildhuus.com/t/some-photos-show-up-as-black-square-in-aspect/710 "2026-01-17T22:24:49Z")
Observed behavior I imported quite a few photos into Aspect. Strangely, some photos are not shown but only displayed as a black square photo. same, when I click on the photo, it’s displayed completely black. When I do r… --- ## [Drag&drop out of the programm does not work when its a jpg+raw](https://community.bildhuus.com/t/drag-drop-out-of-the-programm-does-not-work-when-its-a-jpg-raw/711)
**Author:** [@joshu](https://community.bildhuus.com/u/joshu)\ **Replies:** 6\ **Last updated:** [17 January 2026 22:15 UTC](https://community.bildhuus.com/t/drag-drop-out-of-the-programm-does-not-work-when-its-a-jpg-raw/711 "2026-01-17T22:15:43Z")
Observed behavior I want to drag and drop photos out of Aspect into other applications. In my case, directly drag them into the Telegram Messenger. This works fine as long as I have only a single jpg. Once Its a RAW+JPG … --- ## [Dialogs show up as white empty squares](https://community.bildhuus.com/t/dialogs-show-up-as-white-empty-squares/712)
**Author:** [@joshu](https://community.bildhuus.com/u/joshu)\ **Replies:** 6\ **Last updated:** [17 January 2026 22:06 UTC](https://community.bildhuus.com/t/dialogs-show-up-as-white-empty-squares/712 "2026-01-17T22:06:27Z")
Observed behavior often when a pop-up dialog show up, like “Do you really want to delet xxcx”? or I want to access the settings dialog, the dialog shows up as a white square without any contend showing. Sometimes it ju… --- ## ["loading Library" during startup - minimise/maximise/close buttons not working](https://community.bildhuus.com/t/loading-library-during-startup-minimise-maximise-close-buttons-not-working/715)
**Author:** [@joshu](https://community.bildhuus.com/u/joshu)\ **Replies:** 9\ **Last updated:** [5 January 2026 21:36 UTC](https://community.bildhuus.com/t/loading-library-during-startup-minimise-maximise-close-buttons-not-working/715 "2026-01-05T21:36:40Z")
Observed behavior Whenever I start Aspects, I get the message “Loading Library” - this usually takes quite a while, often ewen a few minutes. During this I can’t even minimise the Window, since the minimise/maximise/clos… --- ## [Blurry fonts on Ubuntu (Gnome Shell+Wayland) when fonts are scaled down](https://community.bildhuus.com/t/blurry-fonts-on-ubuntu-gnome-shell-wayland-when-fonts-are-scaled-down/717)
**Author:** [@joshu](https://community.bildhuus.com/u/joshu)\ **Replies:** 2\ **Last updated:** [4 January 2026 09:42 UTC](https://community.bildhuus.com/t/blurry-fonts-on-ubuntu-gnome-shell-wayland-when-fonts-are-scaled-down/717 "2026-01-04T09:42:17Z")
Observed behavior On Ubuntu I scaled down the Fonts to 0.75 now all fonts within aspect are displayed burry. All other programs are displaying just fine. Expected behavior Fonts should display clear and crisp. Steps r… --- ## [On Ubuntu Aspect currupts NTFS partition](https://community.bildhuus.com/t/on-ubuntu-aspect-currupts-ntfs-partition/716)
**Author:** [@joshu](https://community.bildhuus.com/u/joshu)\ **Replies:** 2\ **Last updated:** [3 January 2026 10:29 UTC](https://community.bildhuus.com/t/on-ubuntu-aspect-currupts-ntfs-partition/716 "2026-01-03T10:29:13Z")
Observed behavior When Aspects during start up of the program tries to load a photo library located on an NTFS partition that is NOT mounted, it corrupts the partition. It than can not be mounted again. It than can also … --- ## [RAWs and JPGs are not paired up in Recent Imports](https://community.bildhuus.com/t/raws-and-jpgs-are-not-paired-up-in-recent-imports/713)
**Author:** [@joshu](https://community.bildhuus.com/u/joshu)\ **Replies:** 1\ **Last updated:** [2 January 2026 11:46 UTC](https://community.bildhuus.com/t/raws-and-jpgs-are-not-paired-up-in-recent-imports/713 "2026-01-02T11:46:09Z")
Observed behavior When I open the “Recent Imports” Section my RAWs and my JPGs are shown as separated photos. Expected behavior I would expect them to show up as “paired photos” as like as they show up in the Photo Stre… [Next page](https://community.bildhuus.com/c/bug-reports/10.md?page=1)